Refund policy

14-day returns

You may request a return within 14 days of delivery by emailing contact@poppyspree.com. Include your order number and the item you would like to return.

Return conditions

Items must be unworn, unwashed, unused, in their original condition and with the original tags attached. Please keep the original packaging where possible. A receipt or other proof of purchase is required.

How to return an item

Contact us before sending anything back. Once your return is approved, we will provide the correct return address and instructions. Do not send items to a supplier, parcel sender or our business address without our instructions.

Return shipping

For change-of-mind, fit or size returns, the customer pays return shipping. Original shipping charges are not refundable for these returns. We recommend a tracked service and keeping proof of postage.

Damaged, defective or incorrect items

Please inspect your order on arrival and email us as soon as possible, ideally within 48 hours, if an item is damaged, defective or incorrect. Include your order number and clear photographs of the item and packaging. We will review the issue and arrange an appropriate replacement, return or refund, including return-shipping instructions where needed. Please contact us even if you discover a defect later; this reporting request does not limit your applicable legal rights.

Refunds and exchanges

We will let you know when your return is received and inspected, and whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. Contact us if you need an update. For another size or color, contact us so we can help with the return and a new order, subject to availability.